Privacy Policy

Introduction The Werks Group (Werk Hubs Ltd / Creative Werkplaces Ltd / Werks Collaborations Ltd) is committed to processing personal information about its customers in ways that comply with its legal and regulatory obligations and to being clear with customers about what it does with their personal information.

This Policy explains how we use any personal information we may collect about you when you use our website, when you use or are a recipient of our services and when you work for or are a member of The Werks Group.

Data controller and Data Processor For legal purposes, The Werks Group (Werk Hubs Ltd / Creative Werkplaces Ltd / Werks Collaborations Ltd) is known as the Data Controller and the Data Processor as it decides the purposes for and the means by which the personal data we hold are processed. We must do so fairly and lawfully.

The information we hold about you We usually obtain, hold and process the following personal data in respect of individuals:

Names
Addresses
Telephone numbers
Email addresses
Date of birth

This data is obtained, stored and processed solely to assist staff in the efficient running of our services. The majority of personal data that we hold are stored electronically.

How we collect information We collect information direct from you through the following: Electronically – via email, our website (see also our Cookie Policy), social media platforms and event registrations. Verbally

How we use that information The Werks Group (Werk Hubs Ltd / Creative Werkplaces Ltd / Werks Collaborations Ltd) has a legitimate interest in holding and processing the above information about you as it is needed for us to provide our service to you.

We use the information in the following ways:

To provide our services to you
To administer your membership
To deal with enquiries and complaints
To administer our website and business
To send statements, invoices and payment reminders to you
To send you email notifications that you have specifically requested
To send you our email newsletter, if you have requested it
To send you marketing communications relating to our business which we think may be of interest to you, if you have requested them

Personal data supplied by you will not be used to send marketing material or newsletters unless you have granted us permission to do so and you can inform us at any time if you no longer wish to receive these communications.

Who we share it with We may disclose your personal information to any of our employees, officers, insurers, insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

To the extent that we are required to do so by law
In connection with any ongoing or prospective legal proceedings
In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)

Except as provided for in this policy, we will not provide your personal information to third parties.

For how long do we keep personal data? We must keep all personal data safe and only hold it for as long as necessary. The retention period depends upon the reason for retaining your data.

For service users, we will store your data securely for the length of time that we provide a service to you.

For members, staff and volunteers, we will store your data securely for the length of time required for statutory reporting purposes.

Your rights You have the right to see personal data that is held about you and a right to have a copy provided to you. If at any point you believe that the personal data we hold about you is inaccurate, you can ask to have it corrected.

You can require The Werks Group (Werk Hubs Ltd / Creative Werkplaces Ltd / Werks Collaborations Ltd) to limit the processing of your personal data in certain circumstances, for example, whilst a complaint about its accuracy is being resolved.

You can object to your personal data being processed, although The Werks Group (Werk Hubs Ltd / Creative Werkplaces Ltd / Werks Collaborations Ltd) can override this objection in certain circumstances. Where you have given your consent to processing your personal data, you can withdraw that consent at any time by notifying us (see “Who to contact” below).

However, withdrawing your consent will not affect the processing of any personal data which took place beforehand and it may be possible for The Werks Group (Werk Hubs Ltd / Creative Werkplaces Ltd / Werks Collaborations Ltd) to continue processing your personal data where it is justified.

You can request that your personal data is deleted altogether, although The Werks Group (Werk Hubs Ltd / Creative Werkplaces Ltd / Werks Collaborations Ltd) can override this request in certain circumstances. You should be aware that taking any of the above steps could impact our ability to answer questions relating to the service we have provided you.

Who to contact about your personal data If you wish to:

See your personal data or to exercise any of the rights mentioned above Make a complaint about how we have handled your personal data please contact the Data Controller

Post to: The Data Controller, The Werks Group, 15-17 Middle Street, Brighton, BN1 1AL
Email to: info@werksgroup.org.uk FAO The Data Controller

Making a complaint to the Information Commissioner’s Office If you are not satisfied with our response to any query you raise with us or you believe we are processing your personal data in a way which is inconsistent with the law, you can complain to the Information Commissioner’s Office whose helpline number is: 0303 1231113

Updates to this policy This policy will be reviewed annually. Next review due by 31st Mar 2024.